Privacy policy

Last updated: October 5th, 2026

1. Introduction

North Footwear ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or make a purchase. We are committed to complying with applicable data protection laws, including the GDPR (EU/UK) and regional privacy regulations in the markets where we operate.

Data Controller: North Footwear. Email: support@northfootwear.com

2. Information We Collect

We collect information to provide our services and improve your experience:

Information You Provide Directly: Name, shipping address, email address, phone number, and payment information when you place an order or contact us.
Technical Information: When you visit our website, we automatically collect data such as your IP address, device type, browser version, pages visited, and timestamps (via log files and cookies).

3. How We Use Your Information

We process your data only when we have a legal basis to do so:

Contractual Necessity: To process your orders, payments, and deliveries.
Legitimate Interests: To improve our website functionality, ensure technical security, and prevent fraud.
Consent: For marketing communications (including SMS/text messages) and the use of non-essential cookies.
Legal Obligations: To comply with tax, accounting, and other regulatory requirements.

4. Cookies and Tracking

We use cookies to ensure the website operates correctly and to provide a personalized experience:

Essential Cookies: Required for the website to function.
Functional/Analytics Cookies: Used with your consent to improve user experience.
Marketing Cookies: Used only with your explicit consent. You can manage your cookie preferences at any time via the cookie settings on our website.

5. Data Sharing and Third Parties

We do not sell your personal data. We share information only when necessary:

Shipping Providers: To deliver your orders (e.g., DHL, UPS, local postal services).
Payment Processors: For secure transaction handling (e.g., Stripe, PayPal, Klarna).
IT & Platform Services: Cloud hosting and software tools that help us operate our business.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

6. International Data Transfers

As a global company, your data may be transferred to and processed in countries outside of your home country, including the United States. We implement appropriate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms, to ensure your data remains protected regardless of where it is processed.

7. Your Rights

Depending on your location, you may have the following rights:

Right to Access & Rectification: You have the right to know what data we hold about you and to correct it if inaccurate.
Right to Erasure ("Right to be Forgotten"): You can request the deletion of your data, provided we are not legally required to retain it.
Right to Data Portability: You have the right to receive your data in a readable format.
Right to Object: You may object to processing based on legitimate interests or direct marketing.
Regional Rights (e.g., CCPA/CPRA): If you are a resident of California or other applicable regions, you may have specific rights regarding your personal information, including the right to opt-out of certain data practices.

To exercise these rights, please contact: support@northfootwear.com

8. Data Security

We use SSL/TLS encryption to protect all data transmissions. We implement robust technical and organizational security measures to prevent unauthorized access, loss, or alteration of your personal information.

9. Data Retention

We store your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., for tax and accounting purposes). Once the retention period expires, your data is permanently deleted or anonymized.

10. Third-Party Links

Our website may contain links to external services (e.g., Facebook Connect). When you click these links, you leave our website, and their respective privacy policies apply. We are not responsible for the privacy practices of third-party websites.

11. Policy Changes

We may update this policy to reflect changes in our business or legal requirements. The latest version will always be available on this page.

12. Mobile Terms of Service

The North Footwear mobile message service (the "Service") is operated by North Footwear ("North Footwear", "we", or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to North Footwear's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of North Footwear through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with North Footwear. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to NORTH or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other North Footwear mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to NORTH or email support@northfootwear.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see sections 1–11 of this Privacy Policy above.